Terms and Conditions for booking your private skippered speed boat charter

Please note that these T&C's are required under the regulations. I offer a reasonable approach to my booking terms and will always endeavour to facilitate your requirements where possible. 

Your Contract
Please read carefully the Booking Conditions and information contained in your booking confirmation attachment that was emailed to you, as these form the basis of your contract with Falmouth Bay Tailored Tours and set out the respective rights and obligations of both parties. In the following Booking Conditions ‘you’ means the Group Leader and ‘we’ means Falmouth Bay Tailored Tours.

Payment
No booking can be regarded as confirmed until deposit is paid or payment is complete. 
To confirm your booking
Once you have booked and paid the deposit, you will receive a Confirmation of Booking via email within 24 hours. A contract will then exist between us.
Price
Once you have booked, the agreed price of your booking is guaranteed by Falmouth Bay Tailored Tours. Additional costs may be charged and paid by you if pick up/drop off is arranged at locations other than Mylor Yacht Harbour. These costs will be explained at the time of booking, and are charged by the relevant harbour authorities/pontoon owners who charge directly to use their facilities
Schedule of payments
We require a deposit of 50% of the total trip cost to secure your booking. I will take the Final Balance up to a week prior, or on the day if you have a suitable banking app. 
NOTE: You will be emailed a reminder to pay your balance via email.  If any payment due is not received we reserve the right to treat the booking as cancelled by you.

Cancellations
We require written notification if you wish to cancel your booking, which you may do so at any time and we will endeavour to re-schedule your trip. In the event that you are unable to reschedule, very effort will be made to re-book the date of your tour, and if successful, the fees paid will be returned. If we are unable to re-book the dates then the 50% deposit is non-refundable. if the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges i.e. necessary cancellation due to injury or illness etc.
Cancellation due to operational reasons
We reserve the right to cancel any of our tours due to operational reasons. In this event all fees will be refunded unless we can arrange an alternative date.
Alterations
Falmouth Bay Tailored Tours will, wherever possible, try to arrange any alterations you may request after the contract is formed. Alteration requests must be made in writing/email to Falmouth Bay Tailored Tours by the Group Leader. Alterations in advance of your departure date, such as change of tour date or group numbers will be accepted if possible. 
Falmouth Bay Tailored Tours website information
Every effort is made to ensure that all of the information on the website is correct at time if publication. If we make a major change to your booking, we will inform you as soon as reasonably possible. You will have the choice of either accepting the change of arrangements or cancelling your booking and receiving a full refund of all monies paid. We reserve the right to impose surcharges due to government action.
Adverse weather
We can accept no responsibility for the effect that weather conditions may have on our tours. In the event of severe weather forcing cancellation for safety reasons you will be given the option of alternative dates subject to availability. The decision whether or not to sail is always the responsibility of the Skipper on duty at the time.
Images
You will always be consulted prior to any photography/videography being captured during the tour for promotional, advertising or publicity material. If you agree then the copyright rests with such authorised parties. 
Insurance
We strongly recommend that you are insured for your holiday tour with us. It is your responsibility to ensure that your policy includes cover for cancellation, emergencies and the activities in which you will be participating. Falmouth Bay Tailored Tours holds full Public Liability Insurance up to a value of £5 million.
Force Majeure
Falmouth Bay Tailored Tours reserves the right to cancel/curtail your tour due to circumstances amounting to Force Majeure – these include, but are not limited to, war, riots, government action, terrorism, fire, strike action and all similar events Falmouth Bay Tailored Tours’ control which prevent or affect Falmouth Bay Tailored Tours’ contractual obligation. Where such circumstances occur Falmouth Bay Tailored Tours will not be liable to pay you refunds or compensation.
Restrictions
Falmouth Bay Tailored Tours and its skipper are responsible for the safe conduct of your tour and may vary the itinerary to that end. They alone shall decide whether or not the activities are available or conditions are safe to visit certain areas. All water-based activities are offered subject to safe conditions.
Misbehaviour
Anyone who, in the opinion of the skipper, is unfit for any activity, or who behaves in such a way likely to cause danger, or harm to persons or property, may result in the early termination of the tour.
Lost Property
We remind everyone to take all their possessions home with them. We will keep lost property until the end of the season, but regret that we cannot forward items by post.
Alcohol
Whilst it is acceptable to enjoy a drink or two aboard our vessel, if the skipper feels that alcohol may be impairing the ability of any group member to remain safe on board the vessel, he may choose to end the tour early for the safety of all aboard. You will not receive any compensation for time lost on the water in this event.
Drugs
It is prohibited to be under the influence of, consume or be in the possession of any controlled substances whilst engaged in any activity relating to your tour.
Falmouth Bay Tailored Tours Liability
Falmouth Bay Tailored Tours accepts responsibility should any of the services which we are contractually obliged to provide prove deficient or not of reasonable standard. This includes responsibility for the acts or omissions of any of our employees, subcontractors and suppliers. Save that as detailed below, no liability is accepted for death, injury or illness.
Falmouth Bay Tailored Tours does not accept liability or responsibility for personal injury to, or the death of any participant howsoever caused unless by the proven negligence of Falmouth Bay Tailored Tours, employees, suppliers or subcontractors. In addition, Falmouth Bay Tailored Tours is NOT liable for death, injury or illness caused by an activity outside of Falmouth Bay Tailored Tours vessel. Any activity carried out off the vessel (eg swimming, snorkelling, paddle boarding, kayaking etc) which your group chooses to participate in will be done so entirely at your own risk. Falmouth Bay Tailored Tours cannot accept liability for causes of dissatisfaction that are not notified to us, in writing, within 28 days of completion of the tour. Please do not take valuables with you on the water. Items such as car keys can be handed in to the skipper for safe-keeping however we can take no responsibility for valuables, even when handed into our care.
Person authorised to make the booking
The Group Leader is responsible for seeing that all members of their group are physically fit to take part in the tour. All adults on tours at Falmouth Bay Tailored Tours agree to be responsible for the good behaviour of those in their party and will adequately supervise their own party. Where damage is caused to Falmouth Bay Tailored Tours equipment e.g. boats, safety equipment or clothing etc as a result of wilful damage by a party member as a result of a party member not obeying Falmouth Bay Tailored Tours’s skipper’s iinstructions, then the person will be responsible for the full amount of the repair or replacement. The Group Leader is responsible for providing, at the time of booking, Falmouth Bay Tailored Tours with any known potential medical conditions that may affect the personal safety of any party members and for notifying, in writing, Falmouth Bay Tailored Tours of any special needs of any party members.
Termination of booking
We reserve the right in our absolute discretion to terminate without further notice the booking arrangements of any client who refuses to comply with the instructions or orders of the skipper whose behaviour in their opinion is likely to cause distress, damage, danger or annoyance to other clients, the skipper, any third party or to property. Upon such termination our responsibility for your booking ceases and we shall not be liable for any extra costs incurred by you.
Complaints
Our aim is to give you an enjoyable and trouble-free tour. If you do have a problem or complaint it is important and in your own interest to tell the Falmouth Bay Tailored Tours skipper immediately so that steps can be taken to resolve the matter on the spot. If your complaint cannot be resolved there and then, please notify us, in writing/email, immediately upon your return. We strongly recommend that you communicate any problem to our skipper without delay and write/email a report whilst on our vessel, if you do not, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the tour and this may affect your rights under this contract. Falmouth Bay Tailored Tours will make every effort to provide suitable alternatives but will not be held liable for changes made by outside influences. Disputes arising out of, or in connection with this contract that cannot be amicably settled may be referred to arbitration, if you so wish, under a special scheme that is administered quite independently by the Chartered Institute of Arbitrators.
Equipment
Our vessel and all safety equipment used on board are of an approved design suitable for purpose.
COVID-19 Pandemic policy
If Government guideline restrictions are enforced, we will endeavour to reschedule your tour.  Refunds or credit due to a pandemic situation will only be made if government or local restrictions/guidelines prevent us from operating or prevent the legal travel and stay of visitors to Cornwall.